Terms and conditions

Terms and conditions

 

1. Orders

Any customer can place an order online, through our website or facebook page, by phone or physically at our premises.

An order confirmation will be sent by email or by mail if requested by the customer. The order will only be followed through for manufacture after confirmation by email by the customer.

 

2. Date of dispatch

On the order confirmation, an approximate shipping date will be given. Shipping will depend on the available stock or the time required to manufacture the ordered items.

The date of shipment may change, but the customer will always be informed as soon as it is anticipated that it will change (both in advance and postponed).

 

3. Payment

Payment can be made by PayPal (secure payment), credit card, bank transfer, ATM at our facilities or cash (for purchases of less than € 1000) at our facilities.

Other forms of payment may be made available according to the client’s needs.

The payment is required as soon as the shipping date is confirmed.

 

4. Shipping

The shipment of the order will only be made after confirmation of payment, so it may be different from the scheduled delivery date if the customer is slow to make the payment or the medium used for it is time consuming (please note that international bank transfers may take a long time approximately 3 to 10 days).

 

5. Shipping fees

Shipping fees depend on the ordered items and the postal code of reception. Any customer can arrange transportation with their preferred package delivery company if they wish to do so or they can pick up the items at our premises.

 

6. Dimensions and Technical Specifications

Costumers should take into account that the dimensions of the items mentioned on our website may have slight differences in the actual item. Although the differences, especially in the accessories, are minimal, they may not be compatible with products that were not manufactured by us.

Our accessories are compatible with our products. At the time of purchase, you should always indicate the associated product so that we can verify that the correct item has been ordered. If you have not purchased the product here, please tell us (by phone or email) the exact dimensions of the accessory you want.

 

7. Warranty

Our products have a 2-year warranty.

 

8. Complaints

In case of need of a complaint, the client should contact us directly through our email info@clavifogo.com or by telephone to +351 252 321 083 so that the process can be initiated.

The most important thing for us are our customers so we always try to solve any situation with the maximum urgency and brevity possible.

These terms were last modified in 18/09/2017 and may be changed at any time. In case of change, the changes only apply to orders placed after the changes.